Employee Training
Here at Capitol Cleaning we live by the adage that when you take care of your employees, your employees will take of your clients. This is at the core of Capitol Cleaning. and we go to great lengths to maintain a pleasant work environment for everyone.
We understand that our team members are the backbone of our company, and our success. We have worked hard at finding and implementing many ways to attract, reward and motivate outstanding local employees.
OUR SCREENING PROCESS
Initial Screening
We begin by screening out applicants who don’t meet our requirements. Poor communication skills are an instant red flag for us. Our clients need to be comfortable interacting with our employees.
Interviews
Once a candidate has passed the screening stage, we invite them to an interview. We design our questions so we can learn about the person who’s interested in joining our team. If their personality is a good fit, we can teach them about our industry. We pride ourselves on our ability to identify the best people for our team.
Reference Check
After the interview, we contact past employers to learn more about the candidate. This includes dates and lapses in their employment. We also find out if the applicant left their previous position under adverse circumstances
Security Checks
Once we’re satisfied with an applicant’s employment history, we confirm their legal information. This includes their name and National insurance number. We do this to verify the candidate’s identity and protect everyone involved.
Where applicable, employees are required to complete a Disclosure and Barring Service (DBS) Application
TRAINING – IT’S WHAT MAKES US DIFFERENT
ONLINE TRAINING
Here at Capitol Cleaning, we have developed our own training programme where new staff are taught the basic concepts of vacuuming, washroom sanitization, rubbish removal and more.
They are also taught how they should conduct themselves around our clients, as well as product usage, safety, and our standard policies and procedures.
ON-SITE TRAINING
All new employees are then given on-site, hands-on training. After which the manager will step back, while still stopping in often, to make sure the new member is comfortable with the experience, and that he/she is meeting our company’s cleaning service standards.
SUPERVISED VISITS & CHECKS
Once the new team member has fully taken charge of their new job, he or she will be put on a routine contact basis, where the focus of supervisory visits is checking cleanliness and motivation.
